Good luck @AK04 but I would suggest calling rather than using live chat.
A screen grab would be helpful @adamtemp64 thanks! I'm sure that it will be updated soon but I'll give the guys a nudge.
@AK04 Sounds like customer services have this handled but please let us know if you need any further assistance.
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@Martin-O2 Sunday morning
So the information they are giving is still incorrect @adamtemp64
It's a shame that the system takes so long to catch up. It's this sort of thing which confuses customers. 
@Cleoriff wrote:So the information they are giving is still incorrect @adamtemp64
It's a shame that the system takes so long to catch up. It's this sort of thing which confuses customers.
If they make a business decision then all channels of communication should be updated at the same time.
Not sure if the phone is even locked it was the free Doro i got lol
@adamtemp64 wrote:Not sure if the phone is even locked it was the free Doro i got lol
Now you tell us 
@Cleoriff Only testing for the thread lol
I must try my free Doro when I get home 😁
Great thanks @adamtemp64. I'll pass this on to the team and let you all know when I have any further info.
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