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Re: PAYG phone unlocking charges
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on 14-06-2018 23:51
Good luck @AK04 but I would suggest calling rather than using live chat.
Re: PAYG phone unlocking charges
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on 15-06-2018 09:56
A screen grab would be helpful @adamtemp64 thanks! I'm sure that it will be updated soon but I'll give the guys a nudge.
@AK04 Sounds like customer services have this handled but please let us know if you need any further assistance.
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Re: PAYG phone unlocking charges
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on 17-06-2018 08:50
@Martin-O2 Sunday morning
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
Re: PAYG phone unlocking charges
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on 17-06-2018 08:54
So the information they are giving is still incorrect @adamtemp64
It's a shame that the system takes so long to catch up. It's this sort of thing which confuses customers.
Re: PAYG phone unlocking charges
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on 17-06-2018 12:04
@Cleoriff wrote:So the information they are giving is still incorrect @adamtemp64
It's a shame that the system takes so long to catch up. It's this sort of thing which confuses customers.
If they make a business decision then all channels of communication should be updated at the same time.
Re: PAYG phone unlocking charges
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on 17-06-2018 12:17
Not sure if the phone is even locked it was the free Doro i got lol
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
Re: PAYG phone unlocking charges
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on 17-06-2018 12:33
@adamtemp64 wrote:Not sure if the phone is even locked it was the free Doro i got lol
Now you tell us
Re: PAYG phone unlocking charges
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on 17-06-2018 14:26
@Cleoriff Only testing for the thread lol
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 17-06-2018 18:05
I must try my free Doro when I get home 😁
Re: PAYG phone unlocking charges
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on 18-06-2018 09:59
Great thanks @adamtemp64. I'll pass this on to the team and let you all know when I have any further info.
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→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?