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Re: PAYG phone unlocking charges

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Re: PAYG phone unlocking charges

A screen grab would be helpful @adamtemp64 thanks! I'm sure that it will be updated soon but I'll give the guys a nudge. 

 

@AK04 Sounds like customer services have this handled but please let us know if you need any further assistance. 

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Re: PAYG phone unlocking charges

@Martin-O2 Sunday morning 5DCF5F92-D667-4D5D-AA20-8F5D9C28C469.png

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Re: PAYG phone unlocking charges

So the information they are giving is still incorrect @adamtemp64

It's a shame that the system takes so long to catch up. It's this sort of thing which confuses customers. Smiley Sad

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Re: PAYG phone unlocking charges


@Cleoriff wrote:

So the information they are giving is still incorrect @adamtemp64

It's a shame that the system takes so long to catch up. It's this sort of thing which confuses customers. Smiley Sad


If they make a business decision then all channels of communication should be updated at the same time.

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Re: PAYG phone unlocking charges

Not sure if the phone is even locked it was the free Doro i got lol 

iPhone 11 Pro 256gb on unlimited data
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Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Re: PAYG phone unlocking charges


@adamtemp64 wrote:

Not sure if the phone is even locked it was the free Doro i got lol 


Now you tell us joy

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Re: PAYG phone unlocking charges

@Cleoriff Only testing for the thread lol 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
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Re: PAYG phone unlocking charges

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Re: PAYG phone unlocking charges

Great thanks @adamtemp64. I'll pass this on to the team and let you all know when I have any further info. 

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