Solved: PAYG classic terms and conditions - top up require...

Jonhtee · ‎17-07-2020

Can anyone help please.

seen on online that existing PAYG classic customers now need to top up at least every 6 months to prevent their number being cut off. This apparently needs to be done even if the phone is used and there is existing credit. I cannot find this in the terms and conditions.

Can anyone give me a definitive answer please?

Thanks

Cleoriff · ‎17-07-2020

@Jonhtee

For Classic PAYG to keep your number active, you need to make a chargeable activity (text or call) every 6 months and top up every 999 days.

It's been like this for years and not changed.

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎17-07-2020

@Jonhtee

For Classic PAYG to keep your number active, you need to make a chargeable activity (text or call) every 6 months and top up every 999 days.

It's been like this for years and not changed.

Veritas Numquam Perit

MI5 · ‎17-07-2020

Already answered on the other thread you posted on https://community.o2.co.uk/t5/Pay-As-You-Go/How-often-do-you-need-to-Top-up/m-p/1372339#M18213

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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