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PAYG calls and texts not working in Europe

JH001
Level 1: Joiner
  • 1 Posts
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Registered:

Hi

 

I recently moved abroad to an EU country and switched to PAYG so that I could keep my UK number active. Initially things worked ok but now I can no longer make or receive calls or send texts, although I can receive texts and 4G works too.

 

At first I was able to temporarily fix this by deactivating my sim card, after which I would be back up and running for a few days until it would happen again, but now that doesn't work anymore either. 

 

Does anyone know of a solution, or have a customer service email address for O2? I obviously can't call them and the only other method of contacting them that I can find on the website is to send them snail mail... 

 

Thank you in advance!

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Enlli
Level 22: Usually online
  • 222 Posts
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Not sure if this applies but you should be aware of it anyway

Permanent Roaming

Using our services in our Europe Zone for more than 63 days in any four-month period is what we consider to be unfair use. If you do this we’ll send you a fair usage notification by text. If you continue to use these services after we’ve notified you, we’ll apply surcharges for further.

Everyone is customers here so I suggest you need to contact O2 by one of the methods shown at the bottom of this forum

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Enlli
Level 22: Usually online
  • 222 Posts
  • 2 Topics
  • 78 Solutions
Registered:

Not sure if this applies but you should be aware of it anyway

Permanent Roaming

Using our services in our Europe Zone for more than 63 days in any four-month period is what we consider to be unfair use. If you do this we’ll send you a fair usage notification by text. If you continue to use these services after we’ve notified you, we’ll apply surcharges for further.

Everyone is customers here so I suggest you need to contact O2 by one of the methods shown at the bottom of this forum

Message 2 of 2
194 Views