PAYG Ts&Cs especially Classic Pay as you go.

[ChrisAO]

As recently mentioned in another thread https://community.o2.co.uk/t5/Pay-As-You-Go/My-O2-phone-will-not-call-or-receive/td-p/1299359/jump-t... I had problems with one of our Classic PAYG phones being disconnected when it shouldn't have been, so not only did I ask when I spoke to Customer Services if the Ts&Cs had changed but I got conflicting information on 2 calls never mind what you find on the O2 site!! There are a number of different pages and IMHO it's a right confusing mess, so here's what I've found when looking for them -

https://www.o2.co.uk/termsandconditions/mobile

https://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read

https://www.o2.co.uk/termsandconditions/mobile/our-pay-as-you-go-tariff-terms

https://www.o2.co.uk/termsandconditions/mobile/pay-as-you-go-charges-terms-classic-pay-as-you-go

https://www.o2.co.uk/termsandconditions/archive/mobile/classic-pay-as-you-go-terms-and-conditions

and finally https://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go

But what is of most concern in that last one as it seems to conflict with everything else is -

"If you don't top up, or add a Bolt On at least once in any six month period, your mobile will be disconnected and you'll lose any credit on your account. If you want to be reconnected you'll be given a new mobile number."

Is that really the case that one now has this onerous condition to top-up or add a bolt-on every 6 months as well as make a chargeable activity?

Also one call to Customer services says it's 6 months/180 days to make a chargeable activity or top-up and another call said 90 days! So which?

Then there's this thread https://community.o2.co.uk/t5/Pay-As-You-Go/Classic-Pay-As-You-Go/td-p/1134712/jump-to/first-unread-... where did the 999 days come from? No-one has respnded to me asking there!

I think this whole situation is diabolical. 4 seperate pages of terms and conditions and then that onerous requirement tucked away on a seperate page that one may not find when looking for Terms and Conditions, never mind potentially misleading information from different sources!

So I hope the Community Managers @Martin-O2 and @Marjo can not only clarify what the reality is, but get O2 to simply the Ts&Cs down to a couple of readily understandable pages.

[MI5]

@ChrisAO 

So many times we have reported incorrect information regarding topping up and using PAYG on O2. 

The information given to us by trusted O2 employees previously was a chargeable call or text at least once every 6 months and a top up every 999 days. 

It is about time that all this was corrected and aligned on the website but we all know that will never happen!

[Cleoriff]

^^^^^ Agree with above. The chargeable call or text every 6 months and top up every 999 days has always been something that those of us who have been here for a long time, give out as correct information.

The T's&C's are totally confusing. I waded through them to make this guide seem simple @ChrisAO 

Guide How to Top Up (PAYG)I also avoided adding info about how often you needed to top up.

The only expiry I mention in the guide was for the top up voucher.

@ChrisAO  Edited to add this. When I wrote the guide I linked to above, we knew that the first top up had to be by voucher. When we asked for clarification from O2 we were told this wasn't the case. After numerous posts from people telling us they couldn't top up, we advised them to use a voucher. They all came back to say it worked. So that's the reason I wrote it in red at the top of the guide. Despite O2 saying the contrary.

[ChrisAO]

Thanks for the replies, I think it's a sad shame that Community Managers are not responding here to tell us what they are going to try and do about it it all.

As far as I'm concerned there only need to be two lots of Ts&Cs (for a particular tariff), one to cover the "airtime" aspects for PAYG, and a specific one for the individual tariff.

Whilst I'm not going to disagree with anything said above, the one thing I've never heard mentioned anywhere before is the "top-up" every 999 days. I don't think there's another MNO that does that!

The situation has only become more confusing since the November change to Classic PAYG.

[jim9090]

Has there been any resolution to this question I have only just read the T&Cs im deaf so dont make many calls but the phone is invaluable for txts and receiving authentication codes
I just make one chargeable call every few months

[MI5]

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@jim9090 wrote:
Has there been any resolution to this question I have only just read the T&Cs im deaf so dont make many calls but the phone is invaluable for txts and receiving authentication codes
I just make one chargeable call every few months

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Continue doing that and you'll be fine @jim9090