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PAYG - Switching to nano SIM and keeping number

tripleb58
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Hi all,

I hope you are well!

My auntie has a PAYG SIM and has recently bought a new phone but she needs a nano SIM card (she only has a standard SIM card at the moment). She would like to keep her number.
How can she get a nano SIM card and what process does she need to follow to keep her number?

Many thanks in advance!
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Bambino
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@tripleb58 Your auntie's sim card may have perforations to enable her to pop the right size out.

sim card (1).jpg

If she can't do that she'll need to call 4445 and request a new sim. She will then have to swap her details to the new one. SIM Swap: a mini guide (incl eSim) - O2 Community

I DO NOT WORK FOR O2



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tripleb58
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My auntie's SIM card is really, really, really old, so no perforations unfortunately, haha.

That's great, thanks a lot for your help/quick response! @Bambino
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jonsie
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You can get one from your nearest O2 store

or call customer service

Guide: Coronavirus Community Help and Support 

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