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AliRay · ‎01-07-2018

Hi, I've got an O2 sim in a tracker, how do I find out my balance ? It's the only O2 service I use, so getting the balance by phone isn't possible and the O2 website isn't any help (even when logged in)

In my defence, I was left unsupervised.

MI5 · ‎01-07-2018

You will have to find some way of receiving the verification text to register.
Any unlocked phone will do to receive it.
It has to be done by text to prove ownership of the sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-07-2018

You'll need to register the sim for a MyO2 account.
http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

AliRay · ‎01-07-2018

I've registered with O2 and tried to add this sim to my account, but because its not in a phone, it can't send me a verification code. As this is my only O2 product, I can't use the O2 app either.

In my defence, I was left unsupervised.

MI5 · ‎01-07-2018

You will have to find some way of receiving the verification text to register.
Any unlocked phone will do to receive it.
It has to be done by text to prove ownership of the sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎02-07-2018

Hi @AliRay and welcome to the Community! Please let us know how you get on with this

Cheers @MI5 for the advice

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

AliRay · ‎02-07-2018

Hi, found an old Galaxy S3, I'd forgotten about, so I've had unlocked. Should be able to regster the sim now. Maybe O2 need to look into alternative ways of registering a sim, I'm not the only person who is using one in a tracker.

Thanks for all the replies.

In my defence, I was left unsupervised.

MI5 · ‎02-07-2018

Best of luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎03-07-2018

@AliRay Really happy to hear you found a phone you can use to sort this out! I'll make sure to pass on your feedback around this process as well

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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