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PAYG Sim Number Swap but new bundle doesnt work

miscadorel11
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on ‎11-01-2022 21:02

on ‎11-01-2022 21:02

I recently swapped my number to another sim card with a different monthly bundle plan but my new bundle isnt activated yet. Do i need to wait until next month for the plan to renew?

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MI5
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on ‎11-01-2022 21:11

on ‎11-01-2022 21:11

@miscadorel11 

Check your tariff in your MyO2 https://mymobile.o2.co.uk/

You can change it in there if you need too and it will update when you next renew your bundle.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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miscadorel11
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on ‎11-01-2022 21:22

on ‎11-01-2022 21:22

Problem is, i ordered the sim card online with a special offer than is not available in the "change your tarriff section"

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MI5
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on ‎11-01-2022 21:24

on ‎11-01-2022 21:24

That should be what's on the sim then @miscadorel11 

Have you topped up yet?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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miscadorel11
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on ‎11-01-2022 21:31

on ‎11-01-2022 21:31

I have not topped up yet, I just requested a sim swap and still using this current months allowances.

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MI5
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on ‎11-01-2022 21:38

on ‎11-01-2022 21:38

@miscadorel11 

Ah, if you did a sim swap it would have swapped your old tariff to the new sim too.

You should have asked to migrate your number.

Try asking O2 to change the tariff for you or order another sim and start over.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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