on 06-12-2023 18:48
on 06-12-2023 18:48
Has anybody recently been cut off even though used very recently? (no signal, sim unassigned, balance £0 etc.)
I managed to get it back and credit re-established after a couple of calls to C/S.
What gives??
Solved! Go to Solution.
on 07-03-2024 09:33
Thanks @michael80
I can confirm that I have your PM and I'll be back in touch as soon as possible.
on 07-03-2024 20:49
on 07-03-2024 20:49
After restarting my phone, the SIM now connects properly to the network and now accepts incoming calls. However the previous balance is lost. It has, however let me send a text to request a PAC, so I'm pleased I can port the number away.
It is still regretable no pre-cut off warning SMS was provided and that the balance dropped to zero.
on 07-03-2024 21:01
Balance should be restored after 24 hours.
on 08-03-2024 14:37
on 08-03-2024 14:37
It has indeed. I'll make sure to use it up before I leave. Thanks.
on 08-03-2024 20:09
Good luck @michael80
on 08-03-2024 20:31
on 08-03-2024 20:31
Best of luck @michael80 👍
Veritas Numquam Perit
on 13-03-2024 12:57
I am also suffering from the problem (I made calls last Nov but disconnected Feb/March time). I have called CS nearly 10 times but is still not getting anywhere. It is really frustrating! (When calling CS, the lines were frequently cut off and I am calling from O2 mobile☹️).
@Dave-O2, I sent you a PM - and will really appreciate if you could take a look. Thanks in advance!
on 16-03-2024 08:52
on 16-03-2024 08:52
Just to say that Dave helped me to resolve the issue which I could not after lengthy and frustrating calls to CS.
We are lucky to have O2 team here. Excellent service from them!
on 23-03-2024 15:59
on 23-03-2024 15:59
I too have lost service on Classic PAYG even though I’ve made a chargeable event as per the T&Cs. I’d be really grateful if Dave-O2 could help get my service back. Being a newbie, not sure how to PM Dave directly. Thanks in advance for any help.
23-03-2024 16:07 - edited 23-03-2024 16:08
23-03-2024 16:07 - edited 23-03-2024 16:08