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on 06-12-2023 18:48
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on 06-12-2023 18:48
Has anybody recently been cut off even though used very recently? (no signal, sim unassigned, balance £0 etc.)
I managed to get it back and credit re-established after a couple of calls to C/S.
What gives??
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on 27-02-2024 13:21
Thanks, @gmarkj
@Bob200 as this is now with complaints our highest point of contact, this may now have to be picked up by this team. So I can take a quick look, please PM me some more details including the mobile number in question.
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on 06-12-2023 19:05
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on 06-12-2023 19:05
@Anonymous
All depends on when you last topped up and used the sim card, as the terms and conditions do state that you need to do the following
If you don’t top up, or add a Bolt On at least once in any six month period, your mobile will be disconnected and you’ll lose any credit on your account
Classic Pay As You Go | Help & Support | O2
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 06-12-2023 19:18
Thanks for replying.
I use the classic 321 sim every month or two to keep it going.
There’s a confusion of terms between ‘chargeable activity vs top-up’ every six months.
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on 06-12-2023 19:29
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on 06-12-2023 19:29
@Anonymous
For the classic sim you must make a chargeable call at least once every 6 months.
There is no requirement to top up or add a bolt on with that tariff.
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on 06-12-2023 19:39
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on 06-12-2023 19:39
Can you confirm, as the website now says the above that I have posted and what @mi5 is saying about a chargeable call rather than a top up as the T&C's conflict with the published information
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on 06-12-2023 19:40
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on 06-12-2023 19:46
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on 06-12-2023 19:46
@Anonymous
Not a text. I made the word CALL in bold.
ps. The website is also wrong as is not tariff specific.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-12-2023 19:46
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on 06-12-2023 19:46
I have asked for clarification, as the t&c's mention chargable call but the webpage now mentions top up, so it could be the last top up date, if it was more than 6 months ago...
In typical Mobile Network style either could be true @Anonymous
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on 06-12-2023 19:49
100% chargeable call only on the classic tariff regardless of what O2 tell you or want you to believe (they just want you to spend money with them).
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on 06-12-2023 19:58
I had the Classic PAYG and made sure I made a chargeable call once every 4/5 months
All was well for 2 years but this year in May I went to make a call and the sim had been disconnected
When I rang up they told me it was disconnected because I hadn't topped up for over 12 months
I lost the number and credit because it had been reclaimed 4 months previously
So it would seem that they are enforcing the top up rule regardless of making the required call
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