on 28-08-2020 02:16
on 28-08-2020 05:22
on 28-08-2020 05:22
@Emily0292 See this link: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852
There is no one available from customer service at this time. All numbers are here: Guide: Coronavirus Community Help and Support
Best time to try is 8 am. Use the Lost/Stolen or Fraud option if you have to, to get through.
Alternatively, below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
I will also tag the online account staff @O2Waqas or @O2Angela who will be on later to see if they can assist you.
on 28-08-2020 08:31
on 28-08-2020 08:31
@Bambino Thank you for the tag
@Emily0292 Apologies you haven’t received PAC code via SMS, I will send you a private message so we can look into this for you,
Thanks
Waqas