on 15-09-2020 16:48
Hi, I have two mobiles on MyO2 that I want to get PACSfor as they are out of contract and to move them to a new provider as O2 currently too expensive. Did the text through to the 65 number but was text back to ring 202. Can get no contact there.
Any help would be great
on 15-09-2020 16:51
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
on 15-09-2020 16:54
on 15-09-2020 16:54
on 15-09-2020 16:59
on 15-09-2020 16:59
Upgrade is most likely to get you connected.