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Ordering Devices?

dave007
Level 1: Joiner
  • 1 Posts
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Registered:

Can someone at 02 please explain if you use a live stock system that i have order a device and paid in full to receive an email stating that the order has been received, moments later i had a email saying that the order is out of stock.  You have shut down your email customer service, live chat is down, you cant call..  How in the hell do we find out whats going on.   Ofcom complaint coming your way guys. 

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gmarkj
Level 66: Unequalled
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Registered:
o2 do not have a live stock system, as you have guessed.
Live chat is closed so that more staff are available to take calls, and inbound email has been closed for some time.
You would need to call them to discuss your order @dave007 - all of our knowledge of how is on the link below.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
  • 11992 Posts
  • 94 Topics
  • 1120 Solutions
Registered:
o2 do not have a live stock system, as you have guessed.
Live chat is closed so that more staff are available to take calls, and inbound email has been closed for some time.
You would need to call them to discuss your order @dave007 - all of our knowledge of how is on the link below.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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