Ordered new mobile. no order receipt but 2 charges to bank account!

[cyberduck16]

Hi 

Went to order a new 3310 mobile for my son tonight. T bought one a few days ago for myself with no issues. This evening i went throught the sales process to the payment options entered my details and the page refreshed to the payment page. I input my payment details again and same thing happened. Now upon checking my bank account i have 2 charges being taken for a phone i have no reciept for!

Any help much appreciated!

Robert

[MI5 · Accepted solution]

@cyberduck16 you'll need to speak to customer services for help http://www.o2.co.uk/contactus

[Anonymous]

@cyberduck16 The funds will be held not actually taken but returned to your account within 3-4 days & your phone is probably out of stock 

[cyberduck16]

Hi MI5

i did try that as there opening times on the website say they are open until 9. i rand them and they are closed from 8.....

[MI5]

Hi @cyberduck16 I'd call at 8.00am in the morning. You should get straight through then.

[jonsie]

As things stand you are likely to receive two phones if the payments registered on O2's temperamental system. You need to call early in the morning to check the order status.

[Marjo]

Hey @cyberduck16, it would be great to hear how you're getting on with this. Let us know if you've made any progress - were you able to reach customer service?