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Ordered new mobile. no order receipt but 2 charges to bank account!

cyberduck16
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Hi 

 

Went to order a new 3310 mobile for my son tonight. T bought one a few days ago for myself with no issues. This evening i went throught the sales process to the payment options entered my details and the page refreshed to the payment page. I input my payment details again and same thing happened. Now upon checking my bank account i have 2 charges being taken for a phone i have no reciept for!

 

Any help much appreciated!

 

Robert

 

 

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MI5
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@cyberduck16 you'll need to speak to customer services for help http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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@cyberduck16 you'll need to speak to customer services for help http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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@cyberduck16 The funds will be held not actually taken but returned to your account within 3-4 days & your phone is probably out of stock 

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cyberduck16
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Hi MI5

 

i did try that as there opening times on the website say they are open until 9. i rand them and they are closed from 8.....

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MI5
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Hi @cyberduck16 I'd call at 8.00am in the morning. You should get straight through then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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As things stand you are likely to receive two phones if the payments registered on O2's temperamental system. You need to call early in the morning to check the order status.

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Marjo
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Hey @cyberduck16, it would be great to hear how you're getting on with this. Let us know if you've made any progress - were you able to reach customer service?

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