Order out of stock, payment taken

[Tdfrench89]

I placed an order for a Moto G6 play, I chatted to one of colleagues who advised me that the item was out of stock and that I'd need to contact a 0344 number to get a refund as the payment was taken. I explained I am unable to do this!! The order should not of gone through in the 1st place, I want my £129 back

[MI5 · Accepted solution]

You will need to call customer service @Tdfrench89 as we are all customers here like yourself 

http://www.o2.co.uk/contactus

[Tdfrench89]

Thanks for the reply, I've tried that. It's really frustrating as the item is still in stock online

[jonsie]

It frustrates everyone as O2 will not upgrade to a live stock system. Hope you get it sorted but as said, only customer service can help you with this

[Cleoriff]

A phone will always show in stock online @Tdfrench89. Very frustrating for the customers who pay upfront and then have to wait and wait for stock to be replenished. Best way by far is to go into your local shop and pick up the phone you want. Obviously now you will have to wait for the refund to be processed

[Anonymous]

On the once bitten principle - next time go to to an O2 shop and only pay when the box with the phone in it, is in front of you.

[Anonymous]

Great minds....

[Anonymous]

The usual scenario with O2 again