Order Track

[Anonymous]

Hi, I have an email saying my new phone will be delivered today, with a tracking number, but no actual way to track it? There’s no “my orders” tab in the “my O2” section on the site either. Any ideas?

[MI5 · Accepted solution]

There is no tab in your MyO2 but if you scroll down on the first page you will see a section called recent orders.
How to track help here
https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

[Sb18]

There is no 'recent orders' section on the MyO2 page (I'm having the same problem)

[Cleoriff]

@Sb18You have to sign in to MY O2, Click on your phone number, scroll down the next page and you will see this

[Sb18]

I've done that but there is no recent orders section.

[Sb18]

All it has is "current balance", "bolt ons", "tariff", "contact preferences", "device details"and the help section at the bottom. I even tried live chat and they can't work out how to track it either 😕

[MI5]

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@Sb18 wrote:
All it has is "current balance", "bolt ons", "tariff", "contact preferences", "device details"and the help section at the bottom. I even tried live chat and they can't work out how to track it either 😕

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You'll need to call 202 then and speak to CS about it.