Oops. Something went wrong. - Moving from PayG to Pay Monthly

[obb]

Hi,

Does anyone know if there is currently something wrong with the online form for keeping your number when moving from PAYG to Monthly.

Every time I try it , it simply says

'Oops. Something went wrong.'

Come on O2 this stuff is simple, why are you making it so difficult.  

[Cleoriff]

@obb 

There's been a problem with that for some time now!

I'll tag @O2Lisa  who is on tomorrow at 8am. She will want some more details from you and will send you a private message.

[O2Lisa]

Morning all, thanks for the tag @Cleoriff. 
@obbI’ll message you privately and look in to this for you. 

[Cleoriff]

Thanks @O2Lisa x

[obb]

Hi,

Can anybody else help with this as I have a SIM card here I cant use that Im paying for. 

Come on , it really shouldnt be this difficult!

Thanks

[gmarkj]

If you are moving from one payment type to another with o2 (from pay as you go to pay monthly, or the reverse) then you will need to get in touch with customer services as they need to move the number across - you can't do a sim swap.

Some more information is in the guide below.

Guide: Migration & porting into O2  

Pay as you go customer services are on 4445, and pay monthly as 202 (from the phone/sim), or you can message them on social media:

Twitter  |  Instagram  |  Facebook

[obb]

Why can't you just fix the form so we dont have to ring CS!

Seriously embarrassing from a company like o2.

[cren92]

Experiencing this also. 

[Cleoriff]

@cren92  I'll tag one of our account advisors @O2Georgina, who is on this morning. She will send you a private message for personal details. You will find that PM in the envelope icon top right hand side of the page.

[O2Georgina]

Thanks for the tag @Cleoriff 

@cren92  I will send you a private message now