Have an iphone 5S purchased from O2 approx 5-6 years ago, now need it unlocking.
It no longer has a tel number/sim allocated to it. As that moved to a new handset and sim.
On filling in the online ‘unlock my phone’ I’ve had an email reply saying - I have not passed security, as bascially I don’t have the date of my last bill or the amount (long gone!). I’ve supplied the IMEI and the Serial no, along with my address and details and the email has come back saying email is now closed. The link within the email telling me I have an option re live chat - goes to an empty page? Who do I contact? and how? to get this sorted?
If I just purchase a PAYG sim, will that work? and will the phone be working, its not that I want to take it to another network
Thanks Jon
