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O2 text 'our gift to you'

egt
Level 1: Joiner
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I received the text this morning offering upto 15GB of data if i top up once before 7th sept 2024.

I will get another 5GB with the next 2 top ups  inside the next 90 days.

 

It states, 'after topup we'll text to confirm each time when your Extra data is ready.  You have 30 days to use it'

 

I topped up 38 minutes ago and expected the confirmation of 5GB of data to arrive immediately, but ive not had it.

Ive only received confirmation of successful topup.

 

On the o2 app my balance shows, but no mention of my free 5GB of data

 

How long should i wait b4 contacting o2?

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MI5
Level 94: Supreme
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@egt 

5 to 7 days

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149633 Posts
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Registered:

@egt 

5 to 7 days

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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egt
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Thankyou MI5 for such a swift response 👍

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egt
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And... the confirmation text has just arrived 😁

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MI5
Level 94: Supreme
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Good news @egt 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
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