O2 taking my credit

[Kevin6062]

Hi
I was previously on the £30 big bundle and switched to the £15
one which end midnight last night.
I had £20 credit on my phone and went to sleep away before midnight.
I woke up at 3am so thought I'd check my account. I had my next bundle of 15360mbs and £5 credit.
7:30 this morning I had £3. Then a short while ago I had message from o2 I have been charged £2 and went be charged anymore and have 100mbs till midnight tonight then I checked my balance and now have £1.
So very angry At o2. my bundle is working as when I checked it it was 15342mbs so what is going on and o2 owe me £4.

[Cleoriff]

@Kevin6062 

You need to call O2. On 4445 or any numbers in this guide

Guide: Coronavirus Community Help and Support 

[Kevin6062]

Thanks cleoriff I will try contact an agent.

[Kevin6062]

Seems like getting in touch with the gurus is hard work as I've been trying to contact them but page doesn't load either that or o2 have scrapped the service.

Had enough Of o2 going to my pac code

[MI5]

@Kevin6062 

How to get PAC here Guide: How to get your PAC [June 2021 Update] 

[Anonymous]

This happens to me every month, what happens is they end your monthly package at midnight then apply the new package later the next day (When you get the text)