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O2 rewards redeem email

Emma511
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I decided to redeem my rewards as an Amazon evoucher and didn't get the email with the evoucher code, I checked my junk/spam and definitely not there, have I lost my money?
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MI5
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@Emma511 

From experience, they take ages to come through.

You need to keep on to O2 to remind them. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126821 Posts
  • 613 Topics
  • 21780 Solutions
Registered:

@Emma511 

From experience, they take ages to come through.

You need to keep on to O2 to remind them. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Emma511
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Ok, thanks, will do. It's for £60 so keen to get it sorted. Was hoping to find a chat link with O2 but couldn't find one.
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MI5
Level 94: Supreme
  • 126821 Posts
  • 613 Topics
  • 21780 Solutions
Registered:

@Emma511 

Chat will appear here when available http://www.o2.co.uk/contactus

but is still intermittent.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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