O2 rewards - can I take over my balance on a new pay as you go number?

[Anonymous]

I have a new phone and number. Any chance I can take over the remaining balance of my rewards? If yes, how?

[MI5 · Accepted solution]

Only if you transfer your number to the new account.

[jonsie]

Yes unfortunately not transferable between different mobile 📱 numbers but if you are keeping your number they will automatically follow. If you are transferring to contract you need to speak with customer service though it should have been done at point of sale so there may be a problem. 

[Cleoriff]

When I moved from payg to contract all my PAYG balance was transferred to the contract. The advisor told me this would happen. I didn't have to ask at all. Those were the days...

[MI5]

Indeed, but the crux is that the number must be transferred to. It won't work with a new number.

[Cleoriff]

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@MI5 wrote:
Indeed, but the crux is that the number must be transferred to. It won't work with a new number.

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Yes. I kept the same number...

[MI5]

I know, but the OP hasn't.....

[Cleoriff]

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@MI5 wrote:
I know, but the OP hasn't.....

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I realise that....now...

[jonsie]

Rewards are different from credit... 

[Cleoriff]

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@jonsie wrote:

Rewards are different from credit... 

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I'm just about to 'back away from the mic'.....