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O2 phone repair

Henry
Level 1: Joiner
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Registered:

Last week Tuesday I sent my phone to O2 for a repair and I was told it would take 3-5 working days to get my phone back. Its almost been a week and I haven't got my phone back or an email from them since I've sent my phone. I was wondering how long does it usually take for a phone to be repaired, obviously I understand in these unusual times it might take longer than usual.

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jonsie
Level 94: Supreme
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Registered:

A week to ten days should be acceptable but you should be informed as and when there is an update

Some help here

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

Try and contact them choosing any option

Guide: Coronavirus Community Help and Support 

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