O2 pay as you go bundle 6gb to 30gb not working

[Dom198]

I got a new sim and topped up £15 and it only gave me 6gb of data instead of the 30gb that it says on the deal?

[Bambino]

@Dom198 Your remaining data should be there as a bolt-on. Check your MyO2 page. http://www.o2.co.uk/myo2

[TheEdge65 · Accepted solution]

It took at least 2 days for me to receive a text telling me I'd been upgraded to a big bundle deal with the extra data. If you've only recently topped up give it 48 hours or so. Even though I've had the text telling me I now have 15Gb of data instead of 3Gb it is not showing in the My O2 app so still waiting for that to be reflected.

[Cleoriff]

If there are any problems with the extra data not showing then you need to call customer services

Guide: Coronavirus Community Help and Support 

It also may kick in when you have used your current allowance.

Guide: Where is my discount or Extra Data? 

[Dom198]

Oh thank you I never knew. That’s a bit silly, I literally bought the bundle because I’ll have no internet for the weekend until engineers come and fix it next week.