O2 offered me "Double data" for topping up this month and they have not given me this promised data. I get 8gb with my £10 big bundle and they offered me an extra 8gb if I topped up so I did and I haven't received this
I'd try again. Some agents are better than others @Peaky
You can also ask to be transferred to a UK call centre if you end up with an off shore one.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
The timeline that you described implied that you used your basic 8Gb of data on the day that you received it - is that correct ?
If so, I wonder whether the problem with correct itself in a day or so. You will note that @MI5 said at the start of the thread "It usually takes a few days to arrive".
