O2 ignores customers??

[Olik]

Got one phone on O2 PAYG & happy with it.

I want my second phone on the same tarrif.

When I try to contact O2 on their phone line to ask about it, I get a engaged line...

When I start a 'Chat' 40 minutes later I give up.

What a sad operation.

They don't need/want my business by the look of it.

JF

[jonsie · Accepted solution]

Saturday is the worst possible time and the busiest time with a long queue for customer service

. Best time to contact them is early morning around 8.30am.

[Olik]

Yes! They unable to supply people on the end of a phone, or online, to provide a Service to its customers.
I file them under 'W' which is for Wanxxrs.

[Olik]

If they cannot provide a 'Service' on a Saturday I don't want to deal with these 'Plonkers'.

[Cleoriff]

@Olik   Normally they are ok. Best time to call is between 8-8.30am. However there have been a few network issues today and they are probably busy dealing with people with that issue. Or even have the issue themselves.

[Anonymous]

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@Olik wrote:

If they cannot provide a 'Service' on a Saturday I don't want to deal with these 'Plonkers'.

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They are providing a service.. that's why you can't get through.