O2 declined my credit card payment many times for upgrading to a PAYG rolling plan. Try all cards I have, none of them work. Call customer service and say that my credit score is too low. When I check with Experian, my credit score in fact is “GOOD” and above average. If I use my card to do the payment, what I can do is leave O2 and find another provider who accepts my credit card!!!!!!!!
I have been on a PAYG £15 Rolling plan for 8 months. In a recent month, I used up all data quota before the renewal date. I try to reactivate and upgrade to £20 rolling plan. However, O2 declined my credit card payment (the same credit card I used for the autopayment of the rolling plan each month). I have tried many times on different dates and tried to use my debit card instead. However, both cards were declined. I called HSBC bank and their reply said that O2 declined my payment, not the bank. I called customer service many times and they only asked me to top-up or change to a monthly plan. I agree to change to a monthly plan. However, after running the credit check, they say that my credit score is not high enough. This is impossible as I did not have any bad credit history. So, I check my credit history with Experian and my credit score is GOOD in fact!! No hope at all. If I cannot pay, what I can do is change provider!
