- 1 Posts
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1 ACCEPTED SOLUTION
Accepted Solutions
- 10294 Posts
- 85 Topics
- 123 Solutions
The availability times for live chat are supposed to be:
Monday to Friday:
8am to 10pm
Saturday and Sunday:
8am to 5pm
However, if you tell us what your problem is there may be someone in the community that could help.
If it's an account query then we always recommend speaking to Customer Services, not live chat. As we are all customers here we wouldn't have access to your account.
Hope that helps and welcome to the forum 
- 10294 Posts
- 85 Topics
- 123 Solutions
The availability times for live chat are supposed to be:
Monday to Friday:
8am to 10pm
Saturday and Sunday:
8am to 5pm
However, if you tell us what your problem is there may be someone in the community that could help.
If it's an account query then we always recommend speaking to Customer Services, not live chat. As we are all customers here we wouldn't have access to your account.
Hope that helps and welcome to the forum
- 23059 Posts
- 1025 Topics
- 3675 Solutions
@MightyJoeYoung The best time to call customer service is 8 - 8.30 am. You will be better placed to avoid a long time on hold if you call during that time.
- 5434 Posts
- 304 Topics
- 65 Solutions
Hi @MightyJoeYoung, did you successfully get through to a livechat agent since you last posted? As mentioned above, the Community members might also be able to help you so feel free to ask 
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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