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O2 'bill' - account shows no mention of a bill

AM2205
Level 1: Joiner
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on ‎13-08-2024 10:34

on ‎13-08-2024 10:34

Hi all,

 

I moved abroad to Singapore at the beginning of this month.

 

About a week or so before moving, I transferred my number to an O2 PAYG SIM, as I just wanted to store my UK number on a basic SIM in the event I want to return to the UK.

 

I've today received an email saying I've got a bill of around £8 to pay. But when I head to the O2 website, I do not see any mention of any bill.

 

Could someone tell me what's going on here, and how I can just pay this amount off?

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MI5
Level 94: Supreme
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on ‎13-08-2024 11:02

on ‎13-08-2024 11:02

@AM2205 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to Pay Your Bill (Airtime & Device Plans) 

Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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