O2 Refresh

[Adie79]

I seem to have been charged for renewing O2 Refresh but I don't remember ever signing up for this as part of my device plan. Please explain.

[Cleoriff · Accepted solution]

@Adie79 

Info about Refresh Guide: How does O2 Refresh work? 

If you paid for a device in full, you should not have been signed up for Refresh.

This looks like something you’d need to call O2’s customer service team about – give them a call on 202

or 0344 809 0202 (or Payment management number -0800 902 0217 )