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O2 Pay as you go, nearly 6 pounds gone in 1 day!? Why ?

Confused
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I bought an O2, 15 pound bundle, upon reentering the UK at the end of July, and after a bit of fuss, eventually got it to work... A month later, I put another 10 pounds onto it,(that was on the 28th - yesterday), however now I find myself with just a balance of 4 pounds! thats after 1 day! How can I find out what's happened ? 

 

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Cleoriff
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Hi @Confused

With Big Bundles your money is taken and used as allowances

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

However if you have concerns and as we have no access to your account then you may want to ring customer services and ask them for further advice https://www.o2.co.uk/contactus

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
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Hi @Confused

With Big Bundles your money is taken and used as allowances

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

However if you have concerns and as we have no access to your account then you may want to ring customer services and ask them for further advice https://www.o2.co.uk/contactus

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
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Confused
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Is there any online list of where the money has gone, i.e. in terms of calls made, duration and costs ?  

 

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MI5
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There isn't anywhere online but if you call or chat they will tell you.
I suspect, as you didn't have enough credit to start your new bundle allowances, you were being charged standard rates for calls, texts and data.
https://www.o2.co.uk/termsandconditions/mobile/pay-as-you-go-big-bundle-tariff-charges
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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Your call logs on your phone will show you calls made and duration.

However, if you want further explanation @Confused then ring customer services as I advised earlier

Veritas Numquam Perit

Girl in a jacket
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EmilieT
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Hi @Confused, and welcome to the forum Wave

 

I hope the suggestions and advice @Cleoriff and @MI5 shared above will help you find out more about what happened, and please do let us know how you're getting on slight_smile

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