Solved: O2 Pay as you go Sim card

TB3 · ‎27-04-2021

My daughters mobile phone number has been blocked by O2 (without a reason) and she cannot receive important texts and calls. Obviously she cannot call the customer service either, because she cannot use her number to call. Moreover, her online O2 has been deleted as well. I would like a member of customer service to contact me.

O2Lisa · ‎27-04-2021

Thanks for the tag @gmarkj.

Sorry to hear this @TB3, I'll message you privately so we can look further in to this for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

View solution in original post

gmarkj · ‎27-04-2021

Can either of you help @TB3 @O2Lisa @Thomaso1 please?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2Lisa · ‎27-04-2021

Thanks for the tag @gmarkj.

Sorry to hear this @TB3, I'll message you privately so we can look further in to this for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

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