on 02-01-2018 19:34 - last edited on 03-01-2018 11:25 by MercedesS
I received this email, but when i topped up and tried to claim, the reward of £10 free credit, the response was, "This offer appears not to be for you" 😞
There's no way of contacting O2 via email, only 4445 :((
[personal information removed]
Solved! Go to Solution.
on 01-01-2018 20:40 - last edited on 03-01-2018 11:45 by MercedesS
If thats from the website, in which case the offer may be for a different tariff that you have.
If that's on the sim packaging then do call 4445 from your mobile or try live chat.
on 01-01-2018 20:40 - last edited on 03-01-2018 11:45 by MercedesS
If thats from the website, in which case the offer may be for a different tariff that you have.
If that's on the sim packaging then do call 4445 from your mobile or try live chat.
on 02-01-2018 19:37
on 02-01-2018 19:42
Thanks, I tried that, the operative said that he couldn't help with any emails received from O2 😞
on 02-01-2018 19:47
on 02-01-2018 19:47
on 02-01-2018 20:17
on 02-01-2018 20:17
Yes, this is the 2nd one in 2 days. The other one was here https://community.o2.co.uk/t5/Pay-Monthly/Top-up-Offer/m-p/1099973#M143245
Veritas Numquam Perit
on 02-01-2018 20:22
on 02-01-2018 20:22
on 02-01-2018 20:27
on 02-01-2018 20:27
on 02-01-2018 22:57
on 02-01-2018 22:57
So its the one problem on two days...? That was easy to work out....I think....
03-01-2018 11:31 - edited 03-01-2018 12:08
03-01-2018 11:31 - edited 03-01-2018 12:08
Hello @BrcShrmn
Thanks for letting us know! It looks like you have been ordered a free SIM from O2. To be eligible, you'd have needed to have topped up *that* same SIM we sent them with at least £10, and then texted ‘FREE10’ to 21500 from that new SIM.
We’ll look into the matter right now and send you a Private Message (PM) immediately to get more info just in case there's something we can do to help out.
Thanks @jonsie, @Cleoriff and @MI5 for the help and for letting us know