O2 Offers

[BrcShrmn]

I received this email, but when i topped up and tried to claim, the reward of £10 free credit, the response was, "This offer appears not to be for you"  😞

There's no way of contacting O2 via email, only 4445 :((

[personal information removed]

[jonsie · Accepted solution]

If thats from the website, in which case the offer may be for a different tariff that you have. 

If that's on the sim packaging then do call 4445 from your mobile or try live chat. 

[MI5]

You can contact them via live chat http://www.o2.co.uk/contactus
Someone else posted about the same issue yesterday too.

[BrcShrmn]

Thanks, I tried that, the operative said that he couldn't help with any emails received from O2 😞

[MI5]

I'll tag our community team to see if they can help you ?
@Martin-O2 @MercedesS @Marjo

[Cleoriff]

Yes, this is the 2nd one in 2 days. The other one was here https://community.o2.co.uk/t5/Pay-Monthly/Top-up-Offer/m-p/1099973#M143245

[MI5]

Yes, I found it eventually but then noticed it was the same person.

[Cleoriff]

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@MI5 wrote:
Yes, I found it eventually but then noticed it was the same person.

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Ah ok....

[jonsie]

So its the one problem on two days...? That was easy to work out....I think....

[MercedesS]

Hello @BrcShrmn

Thanks for letting us know! It looks like you have been ordered a free SIM from O2. To be eligible, you'd have needed to have topped up *that* same SIM we sent them with at least £10, and then texted ‘FREE10’ to 21500 from that new SIM. 

We’ll look into the matter right now and send you a Private Message (PM)  immediately to get more info just in case there's something we can do to help out.

Thanks @jonsie, @Cleoriff and @MI5 for the help and for letting us know