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O2 Account / Old & New Numbers

Scott_F
Level 1: Joiner
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I bought a new phone, which had a new SIM with it. I've put my old SIM in my new phone, but on my O2 account it says the number of my devise is from the new SIM I haven't even opened. How do I get them to change it to my old number/SIM that I'm still using in my new phone?

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MI5
Level 94: Supreme
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@Scott_F 

You need to call O2 to migrate your number to the new contract and end the old one Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120705 Posts
  • 605 Topics
  • 18176 Solutions
Registered:

@Scott_F 

You need to call O2 to migrate your number to the new contract and end the old one Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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