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Number not registerd on network

PGav
Level 1: Joiner
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My number has just come u as not registerd on the network My account has over 40 pund in it. Can I change the sim?The online live chat is shocking and not for pay as you go clients it appears!!

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madasaf1sh
Level 67: Unsung hero
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@PGav 

When did you last use the phone? 

If it is over 6mths ago, the phone will have been disconnected and all credit forfeited. 

If not then you can call from any other phone 0344 809 0202 and speak to an CS Agent

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
  • 5627 Posts
  • 32 Topics
  • 1815 Solutions
Registered:

@PGav 

When did you last use the phone? 

If it is over 6mths ago, the phone will have been disconnected and all credit forfeited. 

If not then you can call from any other phone 0344 809 0202 and speak to an CS Agent

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 3
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MI5
Level 94: Supreme
  • 127497 Posts
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Registered:

@PGav 

If you call O2 they will reinstate your number and restore your credit.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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