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Number didn’t port

Danneedshelp28
Level 1: Joiner
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I asked for my previous number to port and it hasn’t happened- transferred over from EE to O2

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MI5
Level 94: Supreme
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@Danneedshelp28 

You'll need to chase it up with customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121845 Posts
  • 607 Topics
  • 18765 Solutions
Registered:

@Danneedshelp28 

You'll need to chase it up with customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Cleoriff
Level 94: Supreme
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Registered:

@Danneedshelp28 

You need to contact O2. All numbers are in this guide Guide: Coronavirus Community Help and Support 

You may be told to go back to EE to make sure they actually started the port.

Edited to ask if your EE sim has lost connection yet?

*The Game Is On*

Girl in a jacket
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gmarkj
Level 55: Good Authority
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It does happen that the transfer fails.

Try filling this form out @Danneedshelp28 

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

There is also a how to guide linked below.

Guide: Migration & porting into O2  

Finally you can call customer services. There are a few numbers to try in this link, along with advice on getting through.

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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