Number Porting went wrong on O2 website

[Eric_L]

I tried to port in my number to O2 PAYG online (https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form) but it shows "Oops. Something went wrong." after I entered all the information. I tried to use the virtual assistant and live chat but they are unavailable for PAYG customers. 

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this