Number Porting - help please

[Lighty691]

I just recently signed up for a new Pay Monthly Contract with O2 and asked at checkout for my old number to be transferred. It never happened and the new sim card is using a new number instead. I called customer services who advised the transfer was never scheduled, so we went through doing it on the call. 

I was advised I would get a message to advise the transfer was booked. This was never received and the transfer has not taken place. 

Spent 40 mins waiting on the phone to speak to someone this evening but my call is being ignored. Can someone advise what I can do to get this fixed. Really not happy and its a very poor first impression from o2 for me as a new customer.

[Cleoriff · Accepted solution]

@Lighty691 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 or any number in this guide Guide: Coronavirus Community Help and Support 

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Guide: Migration & porting into O2