Not received order

[Hayley201]

Dear O2,

I placed 3 separate orders for 3 PAYG handsets on Thursday, I selected for all of them to be delivered to my address for today. However, I have only received two of my orders and received order confirmations for all 3 items on Thursday.

I notice that 2/3 PAYG handset numbers are associated with my account, however, the 3rd one is not, I can confirm that payment has been taken out of my account for the three devices.

Please could you advise?

Many thanks

[MI5]

@Hayley201 

This is not O2 

Guide: Coronavirus Community Help and Support 

[TallTrees]

Hi @Hayley201 

You would be best trying to call customer services, however these are very difficult times and with staff shortages telephone calls waiting time is long.

This is a link to help with info for you

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

IF YOU NEED TO CALL 

CALL EARLY 08.00 and be patient keep calling.

Best of luck