Not received my big bundle when I topped up

[Magicalmic372]

Topped up and never received my big bundle

[jonsie · Accepted solution]

You'll need to call O2.

Numbers here

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Anonymous]

@Magicalmic372 Hi, you say you topped up, did you have a bundle already in place and what is your renewal date?