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Not letting me top up

Kellygourlay11
Level 1: Joiner
  • 3 Posts
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Hi I've gone and brought a evoucher to top up but haven't been able to top up for the half hour. This is really frustrating. 

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pgn
Level 63: Greatness Assured
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Are you unable to call 4444 to give the voucher number, @Kellygourlay11?

The recommended ways to use a voucher are to call 4444 free from your mobile, or 08456 062 277 from a landline, enter the number on your receipt and follow the instructions. Top up between £10 and £50. Your voucher will expire after twelve months.

Other ways here: Guide How to Top Up (PAYG) 

Or is something else preventing you from keying in the voucher number?

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MI5
Level 94: Supreme
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@Kellygourlay11 

Seems to be a current issue. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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