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Not able to make or receive calls

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NK99N
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on ‎19-07-2023 11:43

on ‎19-07-2023 11:43

I am currently away in Pakistan and I am unable to make or receive any calls here. I receive an automated message that calls are temporarily restricted. I am able to send and receive text messages but that is it. I don't have any bolt-ons but do have sufficient balance to make or receive calls and Roaming has been turned on under Mobile Data on my phone. Are there any steps I can take to make calls?

 

Thank you.

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MI5
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on ‎19-07-2023 13:28

on ‎19-07-2023 13:28

@NK99N 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎19-07-2023 11:55

on ‎19-07-2023 11:55

@NK99N 

Try manually selecting a different network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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NK99N
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on ‎19-07-2023 13:00

on ‎19-07-2023 13:00

Thanks for the suggestion - I've tried that however I can only get a signal on one of the available networks, and that is the one with the automated voice message about temporarily restricted calls.

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MI5
Level 94: Supreme
In response to NK99N
  • 151690 Posts
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Registered:

on ‎19-07-2023 13:28

on ‎19-07-2023 13:28

@NK99N 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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