Nokia1 phone..bought online (new) from O2 - completely dead..warranty length 1 or 2 years?

[benny77]

Bought as a back up phone in Dec. 2018. Now completely dead..tried reset (down vol./on-off button etc)..still dead. Still dead when plugged into a variety of different charging sources. Was PAYG when bought & came unlocked. o2 Signal poor so has been working on another providers sim since purchase. Worked fine this Sunday as a "satnav" with Goole maps..not on Monday!?..may have left "hotspot" turned on. Battery reads only 2.88v  (rated at 3.85 v). It will not charge. Any thoughts?

p.s. did an online chat with O2..but they wanted original O2 sim serial no. and I don't have it anymore as far as I can see (gave them IMEI and the original O2 sims tel.number )

[MI5 · Accepted solution]

@benny77 

You can try leaving it on charge for a few hours and it might come back, but otherwise, you have a 2 year warranty with HMD https://www.nokia.com/phones/en_int/support#service

[Bambino]

@benny77  I think your best bet would be Nokia support at this point, but it sounds like you now own a doorstop. https://www.nokia.com/phones/en_gb/support

[benny77]

thanks both

[MI5]

Best of luck.....

[Bambino]

Come back and let us know if you managed to get it sorted.

[benny77]

entered the imei into nokia site..yes it says its still in warranty. Do I approach O2 now (who I bought it from) or Nokia? I couldnt see how to further this on the nokia site

[MI5]

I'd advise Nokia.

Use chat in the link I gave you. @benny77 

[jonsie]

Peronally I would always prefer the manufacturer.

[Bambino]

@benny77 Try this: https://nokia.ebuilder.com/en_GB/repair

Edit: This copied from the Nokia site:

United Kingdom

Nokia

Bristol

740 Waterside Drive
Aztec West
Bristol
BS32 4UF
Tel: +44 **Personal info**7-000

Reading

The Hive 01
Arlington Business Park
Theale
Reading
RG7 4SA

Alcatel Submarine Networks UK Ltd

London

Telegraph House
10 Telcon Way
Greenwich
London SE10 0AG  
+44 208 465 1500