cancel
Showing results for 
Search instead for 
Did you mean: 

Nokia1 phone..bought online (new) from O2 - completely dead..warranty length 1 or 2 years?

benny77
Level 1: Joiner
  • 9 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Bought as a back up phone in Dec. 2018. Now completely dead..tried reset (down vol./on-off button etc)..still dead. Still dead when plugged into a variety of different charging sources. Was PAYG when bought & came unlocked. o2 Signal poor so has been working on another providers sim since purchase. Worked fine this Sunday as a "satnav" with Goole maps..not on Monday!?..may have left "hotspot" turned on. Battery reads only 2.88v  (rated at 3.85 v). It will not charge. Any thoughts?

 

p.s. did an online chat with O2..but they wanted original O2 sim serial no. and I don't have it anymore as far as I can see (gave them IMEI and the original O2 sims tel.number )

Message 1 of 20
2,246 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143406 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@benny77 

You can try leaving it on charge for a few hours and it might come back, but otherwise, you have a 2 year warranty with HMD https://www.nokia.com/phones/en_int/support#service

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 20
1,321 Views
19 REPLIES 19

MI5
Level 94: Supreme
  • 143406 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@benny77 

You can try leaving it on charge for a few hours and it might come back, but otherwise, you have a 2 year warranty with HMD https://www.nokia.com/phones/en_int/support#service

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 20
1,322 Views

Bambino
Level 84: Resplendent
  • 22941 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@benny77  I think your best bet would be Nokia support at this point, but it sounds like you now own a doorstop. https://www.nokia.com/phones/en_gb/support

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 20
1,316 Views

benny77
Level 1: Joiner
  • 9 Posts
  • 1 Topics
  • 0 Solutions
Registered:

thanks both

Message 4 of 20
1,307 Views

MI5
Level 94: Supreme
  • 143406 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Best of luck.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 20
1,304 Views

Bambino
Level 84: Resplendent
  • 22941 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

Come back and let us know if you managed to get it sorted.fingers_crossed

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 6 of 20
1,298 Views

benny77
Level 1: Joiner
  • 9 Posts
  • 1 Topics
  • 0 Solutions
Registered:

entered the imei into nokia site..yes it says its still in warranty. Do I approach O2 now (who I bought it from) or Nokia? I couldnt see how to further this on the nokia site

Message 7 of 20
1,279 Views

MI5
Level 94: Supreme
  • 143406 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

I'd advise Nokia.

Use chat in the link I gave you. @benny77 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 20
1,273 Views

jonsie
Level 94: Supreme
  • 92913 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
Message 9 of 20
1,272 Views

Bambino
Level 84: Resplendent
  • 22941 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@benny77 Try this: https://nokia.ebuilder.com/en_GB/repair

 

Edit: This copied from the Nokia site:

United Kingdom

Nokia

Bristol

740 Waterside Drive
Aztec West
Bristol
BS32 4UF
Tel: +44 **Personal info**7-000

Reading

The Hive 01
Arlington Business Park
Theale
Reading
RG7 4SA

Alcatel Submarine Networks UK Ltd

London

Telegraph House
10 Telcon Way
Greenwich
London SE10 0AG  
+44 208 465 1500

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 10 of 20
1,272 Views