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on 07-12-2021 16:39
I´ve been trying to top up my phone since yesterday...I´ve tried at leasts 15 times with different cards from different banks...I don´t know what to do. The message is always the same: "We couldn’t process your payment
Sorry, it’s not been possible to take your payment. Your phone has not been topped up. Please try again or use another card. If the problem continues you’ll need to contact your bank."
Does anyone knows how to solve this ?
Thanks !
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on 07-12-2021 19:48
If first top up you need to use a voucher.
All methods here Guide How to Top Up (PAYG)
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 07-12-2021 19:48
If first top up you need to use a voucher.
All methods here Guide How to Top Up (PAYG)
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 07-12-2021 20:14
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on 07-12-2021 20:14
- 152519 Posts
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on 07-12-2021 20:23
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on 07-12-2021 20:23
It's strange because it doesn't affect everyone, but you should be OK to register a card now to top up from in future.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

