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No topping up

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MarinaNeves
Level 1: Joiner
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on ‎07-12-2021 16:39

on ‎07-12-2021 16:39

I´ve been trying to top up my phone since yesterday...I´ve tried at leasts 15 times with different cards from different banks...I don´t know what to do. The message is always the same: "We couldn’t process your payment
Sorry, it’s not been possible to take your payment. Your phone has not been topped up. Please try again or use another card. If the problem continues you’ll need to contact your bank."

Does anyone knows how to solve this ?

Thanks !

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MI5
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on ‎07-12-2021 19:48

on ‎07-12-2021 19:48

@MarinaNeves 

If first top up you need to use a voucher.

All methods here Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

on ‎07-12-2021 19:48

on ‎07-12-2021 19:48

@MarinaNeves 

If first top up you need to use a voucher.

All methods here Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MarinaNeves
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In response to MI5
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on ‎07-12-2021 20:14

on ‎07-12-2021 20:14

HI @MI5 !
I went to the O2 store and bought the top up there, but they couldn´t explain to me why I tried for 15 times since yesterday and it didn´t work...and my husband got in the first time

Thanks !

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MI5
Level 94: Supreme
In response to MarinaNeves
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on ‎07-12-2021 20:23

on ‎07-12-2021 20:23

@MarinaNeves 

It's strange because it doesn't affect everyone, but you should be OK to register a card now to top up from in future.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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