Solved: No signal for few days

Rudy71 · ‎02-07-2018

From thursday there is no signal in SL2 4HL area. I checked service status and it says that phone mast is not working. But still it takes O2 quite a lot of time to fix it.

Bambino · ‎02-07-2018

@Rudy71 If the status says there is a fault, then at least O2 are aware of it. There are a myriad of reasons why it can take time for a repair, and O2 will not give timelines or estimates as to how long it will take. Nothing else to say except be patient.

Edit: You can also download the My Network app and report the fault: https://www.o2.co.uk/apps/my-network

I DO NOT WORK FOR O2

View solution in original post

Bambino · ‎02-07-2018

@Rudy71 If the status says there is a fault, then at least O2 are aware of it. There are a myriad of reasons why it can take time for a repair, and O2 will not give timelines or estimates as to how long it will take. Nothing else to say except be patient.

Edit: You can also download the My Network app and report the fault: https://www.o2.co.uk/apps/my-network

I DO NOT WORK FOR O2

MI5 · ‎02-07-2018

As you are PAYG you can always switch networks immediately and without penalty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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