No signal for few days

[Rudy71]

From thursday there is no signal in SL2 4HL area. I checked service status and it says that phone mast is not working. But still it takes O2 quite a lot of time to fix it.

[Bambino · Accepted solution]

@Rudy71 If the status says there is a fault, then at least O2 are aware of it. There are a myriad of reasons why it can take time for a repair, and O2 will not give timelines or estimates as to how long it will take. Nothing else to say except be patient.

Edit: You can also download the My Network app and report the fault: https://www.o2.co.uk/apps/my-network

[MI5]

As you are PAYG you can always switch networks immediately and without penalty.