No service

[Anonymous]

No matter how many times I take my sim out and restart my phone I’m still no getting any service?

[Cleoriff · Accepted solution]

Hi @Anonymous You may have a mast down in your area. Check here https://status.o2.co.uk/

Also have a look through this thread and see if it helps https://community.o2.co.uk/t5/How-to-guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

[Anonymous]

If it’s still faulty then you may need to pop into an o2 shop & get a new SIM card.

[Cleoriff]

If it's a new sim it may need activating @Anonymous

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

[MI5]

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@Anonymous wrote:
No matter how many times I take my sim out and restart my phone I’m still no getting any service?

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Hi @Anonymous

We are not customer services and cannot see your account details.

In order for us to advise we need as much info as possible please.

Is the fault a sudden one?

Does it effect other people near you on O2?

Have you changed or upgraded your phone?

etc, etc......

Anything you can tell us will help us to help you and welcome to the forum too 

[Martin-O2]

Hey @Anonymous how are you getting on with your network service issue?